Refund Request – Game Has Been Unplayable Due to Technical Issue

Hello,

I purchased the game around 4–5 months ago, but my total playtime is only around 15 minutes. Most of that time was not actually spent playing the game, but trying to get it to launch and dealing with various errors.

I experienced similar issues when I first purchased the game and was unable to properly play it. After some time, I decided to give it another try, but unfortunately the same problems are still occurring and the game is still not working properly for me.

I understand that more than 14 days have passed since my purchase and that my request falls outside the standard refund policy. However, since I have barely been able to play the game at all, and most of my limited playtime was spent troubleshooting technical issues, I would really appreciate it if my situation could be considered on an individual basis.

If possible, I would be grateful for any help with obtaining a refund.

Thank you for your time and consideration. 

If you only have fifteen minutes of playtime aren't you eligible for a refund through Steam?
EDIT: I forgot about the fourteen day limit. You may want to try your luck with Steam support. They would probably oblige.

hopefully you fix the issues but if not:

Ask Steam support. They often ignore the 14 days guideline on refunds if it's due to technical issues/the like

Already did, no chance.